What should I do if my payment was declined?

There are multiple reasons for a declined payment, from network issues to payment method restrictions. Please contact our customer support. They will clarify the situation and will help you solve the matter.

How is subscription billed?

A month of subscription equals 30 calendar days from a billing date.

What forms of payment are accepted?

You can pay using Credit/Debit card, PayPal, phone order, fax order, wire transfer, or country-specific method of payment.

What should I do if I indicated the wrong email during the purchase?

Contact support specialists, describe the situation, provide proof of payment (purchase receipt), and specify the correct email. Support agents will change the email to the correct one after checking the payment details.

What happens after the subscription period ends and how can monitoring be resumed?

The logs are automatically deleted and the monitoring software is disabled 7 days after the service subscription period ends up. To resume monitoring you`ll need to renew the subscription and reinstall the software.

I submitted a payment. Why hasn’t my balance been updated?

Balances are not updated in real time. Once you submit your payment, it gets processed and added to our system. You should see the updated balance in a few hours.